Connect to a Support Session
If an IT technician has sent you a session key, enter it below. Alternatively, choose a representative directly from the list or describe your issue using the support form.
Our IT specialists are ready to assist you — securely, efficiently, and directly on your device.
Use the form below to submit a session key provided by your IT technician, or pick a representative from the list.
A small client will be downloaded to your device. Run it and accept the connection request from the technician.
The technician will guide you through the issue in real time. All sessions are logged and encrypted end-to-end.
If an IT technician has sent you a session key, enter it below. Alternatively, choose a representative directly from the list or describe your issue using the support form.
All remote sessions use TLS-encrypted channels. No data leaves your device without your knowledge.
Only Straumann Group IT staff with active credentials can initiate or join a support session.
Every session is automatically recorded and stored for audit and compliance purposes.